Privacy policy
Privacy Policy of Vitantra Naturals
1. Introduction
Vitantra Naturals respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and safeguard your data when you interact with our website, purchase our products, or engage with our services. By visiting our website or making a purchase, you agree to the practices described in this Privacy Policy.
This policy applies to all visitors, registered users, and customers of Vitantra Naturals. If you do not agree with this Privacy Policy, please refrain from using our website or services.
2. Proprietorship Information
This website is owned and operated by:
Mr. Rishav Saha
Proprietor, Vitantra Naturals
Holding No: 3R-5-1, 3R - Flat - 5/1, Purbachal Phase 2, Salt Lake City, Sector - 3, P.O: Purbachal SO, P.S: Bidhannagar South, District: North 24 Parganas, Pincode: 700097
3. Information We Collect
We may collect the following categories of information from you:
Personal Identification Information – Name, email address, mobile number, billing address, shipping address, gender, and date of birth (if voluntarily shared).
Payment Information – Credit/debit card details, UPI information, net banking details, or other financial information necessary for completing transactions. Please note that we do not directly store payment details; all transactions are processed through secure, PCI-DSS compliant third-party gateways.
Technical Information – IP address, browser type, device information, operating system, cookies, geolocation (if enabled), and browsing patterns.
Transactional Information – Purchase history, order details, payment confirmations, and returns/refunds.
Voluntary Information – Feedback, reviews, queries submitted through contact forms, and survey responses.
4. How We Use Your Information
We use the collected information for the following purposes:
To process and fulfill orders, including delivery, returns, and refunds.
To verify identity and prevent fraudulent transactions.
To improve customer service and respond to your inquiries.
To customize your shopping experience by showing relevant products.
To send updates, promotional offers, newsletters, or policy changes (with your prior consent).
To analyze trends, monitor website performance, and improve product offerings.
To comply with legal and regulatory requirements.
5. Legal Basis for Processing Data
We process your personal data based on the following grounds:
Contractual necessity – To provide goods and services you purchase.
Consent – For marketing communications and promotional updates.
Legitimate interest – To improve website functionality and user experience.
Legal obligations – To comply with tax, accounting, and regulatory authorities.
6. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to enhance browsing. Cookies help us remember your preferences, improve website performance, and deliver personalized ads.
Essential Cookies – Required for website functionality.
Performance Cookies – Collect data on how users interact with the website.
Advertising Cookies – Used for remarketing campaigns and personalized recommendations.
You may disable cookies in your browser, but some features of the site may not function correctly.
7. Sharing & Disclosure of Information
We do not sell or rent your personal data. However, information may be shared with:
Logistics partners – For order delivery and tracking.
Payment processors – For secure completion of online transactions.
Marketing service providers – For email campaigns and remarketing (with consent).
Legal authorities – If required to comply with applicable laws, regulations, or government requests.
Business transfers – In case of mergers, acquisitions, or restructuring, your data may be transferred with notice.
8. Data Retention Policy
We retain your data only for as long as necessary:
Transaction records – Retained for tax and compliance purposes.
User accounts – Retained until deletion request is made.
Cookies – Expire automatically after a set duration unless cleared manually.
9. Security of Your Data
We implement SSL encryption, firewalls, and secure server practices to safeguard your information. While we take all reasonable steps to protect your data, no system is completely secure. By using our website, you acknowledge and accept this inherent risk.
10. Your Rights as a User
As a customer of Vitantra Naturals, you have the following rights:
Right to Access – Request a copy of your personal information.
Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Erasure – Request deletion of your personal data (subject to legal requirements).
Right to Restrict Processing – Request limits on how your data is processed.
Right to Data Portability – Request transfer of your data to another service provider.
Right to Withdraw Consent – Opt out of marketing or data usage at any time.
Requests may be sent via our contact page or official email ID.
11. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites. Vitantra Naturals is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before interacting.
13. International Users
Currently, we operate only within India. If you are accessing our website from outside India, please note that your data will be processed and stored in India, subject to Indian data protection laws.
14. Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
15. Contact Us
For any queries, concerns, or data access requests, please contact:
Vitantra Naturals
Proprietor: Mr. Rishav Saha
Holding No: 3R-5-1, 3R - Flat - 5/1, Purbachal Phase 2, Salt Lake City, Sector - 3, P.O: Purbachal SO, P.S: Bidhannagar South, District: North 24 Parganas, Pincode: 700097
